FAQ

Yes, we can ship to major cities in the world through DHL, UPS and EasyParcel . We will assist you to source for the most economical option available. International shipping cost computed during checkout is an estimated cost and if there is any excess payment for shipping, it will be refunded to your bank account after confirmation by the international courier provider. ITOFUgifts will not be liable for any parcel that is damaged or lost during transit. Please keep us informed if you wish to purchase add-on insurance for your parcel. We will enquire with the logistic company and keep you informed of the actual price to top-up.

Yes, we do! Enjoy free local delivery service with a min. $60 nett spent.
If your minimum purchase falls below $60 after discounts, a $5 delivery fee will be applied for local delivery in Singapore.

Qxpress, J&T

If the parcel was returned to us due to an incorrect mailing address declared by the buyer, we will keep you informed and you may request for a re-delivery subject to a re-delivery fee of $5 within Singapore. Parcels returned to us will be kept for a maximum of 3 months before disposal.

Please contact us at sales@itfofugifts.com with your order ID, name and take a photo image of your damaged item and do not dispose or throw away the damaged item. We may arrange to collect the item and are most glad to help and will get back to you on this matter as soon as possible.
Kindly note that in such a case, you  need to report within 2 working days.

Please contact us at sales@itfofugifts.com immediately upon receiving your order with a clear image of the items received, the exterior of the package, your name and order ID so we can mail it to you  as soon as possible.
Kindly note that in such a case, you  need to report within 2 working days.